Shipping policy

Order Processing

Still Japan offers made-to-order products. Each item is produced after an order is placed.

Production and delivery times vary depending on the product and the destination.

Estimated Delivery Times

Please check the estimated delivery time stated on each product page before placing your order.

Delivery estimates are provided as a guide and are not guaranteed delivery dates. Actual delivery times may vary due to production schedules, carrier delays, customs procedures, and other circumstances beyond our control.

Shipping Costs

A flat shipping rate of US$5 applies to orders shipped to the United States, Canada, Singapore, Hong Kong, Thailand, and Taiwan.

The shipping fee may be displayed in your local currency, depending on your country or region. The applicable shipping cost will be shown at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be provided after your order has shipped.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us through our Contact Us page.